Diploma in Retail Skills (QCF) - Unit Summary Level 2

The Diploma in Retail Skills at Level 2 is a part of the new Qualification Credit Framework (QCF) and requires a minimum of 37 credits. Each unit dependent on its content carries a unit credit value, for example unit 201 carries a unit credit value of 8, whereas unit 203 carries a unit credit value of 4. Details of all unit credit values can be supplied upon request.

Minimum Requirements when calculating Credit Values
A minimum of 37 credits is required to complete the certificate (including unit 201)
A minimum of 14 credits must come from units 202-242, 251-267.
A further 15 credits from units 103, 104, 110-112, 202-242, 251-267, 302-332,335-336.
Only one unit can be taken from 236-238 and 316-320.
Units may only be taken from groups (103,104, 110-112) or (302-332, 335-336) NOT BOTH.
A minimum of 22 credits must come from level 2.

• 201 Work effectively in your retail team
• 103 Process donated goods for resale or recycling in a retail environment
• 104 Contribute to food safety in a retail environment
• 110 Provide a counter/take-away service
• 111 Load orders for despatch from a retail store to customers
• 112 Contribute to monitoring and maintaining ease of shopping in a retail sales area
• 202 Help customers choose products in a retail environment
• 203 Maximise product sales in a retail environment
• 204 Provide information and advice to customers in a retail environment
• 205 Demonstrate products to customers
• 206 Promote loyalty schemes to customers
• 207 Receive goods and materials into storage
• 208 Put goods and materials into storage
• 209 Process customer orders for goods
• 210 Prepare products for sale to customers
• 218 Maintain food safety while working with food in a retail environment
• 219 Assemble retail products in customer’s home/workplace
• 220 Provide the lingerie fitting service in a retail environment
• 221 Promote beauty products to retail customers
• 222 Help customers to buy National Lottery products in a retail environment
• 223 Keep stock on sale to customers as required levels
• 224 Display stock to promote stock to customers
• 225 Follow guidelines for planning and preparing visual merchandising displays
• 226 Follow guidelines for dressing visual merchandising displays
• 227 Order graphic materials for visual merchandising displays
• 228 Dismantle and store visual merchandising displays
• 229 Make props for visual merchandising displays
• 230 Put visual merchandising displays together
• 231 Process payments for purchases in a Retail Environment
• 232 Process payments and credit applications for purchases in a retail environment
• 233 Process cash and credit transactions in a retail environment
• 234 Follow point of sale procedures for age-restricted products
• 235 Process returned goods and materials
• 236 Give customers a positive impression of yourself and your organisation
• 237 Support customer service improvements
• 238 Resolve customer service problems
• 239 Help to maintain health and safety in a retail environment
• 240 Help to keep the retail unit secure
• 242 Allocate and check work in your team
• 251 Maintain a display of cut flowers in a retail store
• 259 Check stock levels and sort out problems with stock levels in a retail store
• 260 Cash up in a retail store
• 261 Promote the store’s credit card to customers
• 262 Provide service to customers in the dressing room of a retail store
• 264 Deliver retail products to the customer’s premises
• 265 Help customers to apply for the store’s credit card and associated insurance
• 266 Prepare newspapers and magazines for return to the merchandiser
• 267 Check the accuracy of records of hours worked in a retail store
• 302 Process part exchange sales transactions
• 303 Provide specialist support in helping customers to make a purchase
• 304 Develop individual retail service opportunities
• 305 Provide a personalized sales and after-sale service to your retail clients
• 306 Organise the receipt and storage of goods in a retail environment
• 307 Audit stock levels and stock inventories
• 308 Monitor and help improve food safety in a retail environment
• 310 Source required goods and services in a retail environment
• 311 Maintain the availability of goods for sale to customers
• 312 Help to manage a retail team
• 313 Plan, monitor and adjust staffing levels and schedules
• 314 Enable customers to apply for credit and hire purchase facilities
• 315 Monitor and evaluate the quality of service provided by external suppliers to your customers
• 316 Organise the delivery of reliable customer service
• 317 Improve the customer relationship
• 318 Work with others to improve customer service
• 319 Monitor and solve customer service problems
• 320 Promote continuous improvement in customer service
• 321 Help to monitor and maintain the security of the retail unit
• 328 Contribute to the continuous improvement of retail operations
• 329 Recruit, select and keep colleagues
• 330 Provide learning opportunities for colleagues
• 331 Evaluate the receipt of payments from customers
• 332 Monitor and maintain health and safety in a retail environment
• 335 Help customers to choose alcoholic beverages in a retail store
• 336 Monitor and support secure till use during trading hours