Customer Service

Davidson Training offers Customer Service Apprenticeships throughout Greater London and Kent If you have a career in a customer facing role either over the phone, the internet or face-to-face, then this is the course for you.

What does the course involve?

• Dealing with all aspects of customer service over the phone, on the internet or face-to-face.
• Working in receptions, call centres, retail or wholesale outlets, warehouses or based in an office environment.
• Carrying out general customer service duties .Filing, faxing.

Interested learners will develop and improve the following skills & interests...

• Telephone skills.
• Work quickly/ accurately.
• Spoken and written communication skills and the ability to relate to colleagues, other companies and the public.
• Able to work without close supervision.
• An eye for detail.
• Work as part of a team.
• Problem solving ability.
• Potential for further development.

The programme consists of the following three areas:

1. NVQ Level 2 or 3 in Customer Service
   The NVQ consists of 5 or 6 units (dependent on the Apprenticeship level) and is assessed in the learner’s workplace. The learner produces a portfolio of evidence that is used to prove competence on a variety of Customer Service duties, e.g. Dealing with problems and queries, Customer Expectations,Providing good customer service and making Customer Service personnel, etc.
2. Functional Skills
   The two Functional Skills are Mathematics and English along with and Communication. Theory training will be delivered with summative assessment being carried out by way of a number of assignments.
3. QCF Technical Certificate
   This covers the knowledge and understanding of the business world and the activities that take place in a business organisation.
   
   Employment Rights & Responsibilities will also be covered, the Government has decided that everyone on an Apprenticeship programme must understand their responsibilities and rights within the working environment. Assessment is by assignment and a multiple choice exam paper completed on-line.